Senior Professional Services Engineer

Dedigate is growing and the projects we deliver are becoming more complex, as customer requirements become more and more demanding. Our new Professional Services organization will provide high-quality project management, implementation processes and project delivery.

Job Description

You will be the technical expert for the department and will have a big role in the creation of our new Professional Services organization. You will be highly involved with implementation of complex projects or adjustments to current technical environments. You will work on a team with the Project Manager and other System Engineers. You will also be working independently on your own technical area within the project.

You will report to the Director of Professional Services.

Tasks and Responsibilities

Advise on all technical issues arising in a data center environment (this includes network, Unix and Windows troubleshooting)

Assist and coach engineers and project managers in any of the following fields:

Network & switch design, IP allocation schemes

Firewall installation and configuration

Setup of VPN tunnels

Solaris, Linux and Windows

Load balancing (Linux ipvsadm & Cisco layer7)

Linux clustering (using heartbeat and custom solutions)

Windows clustering, Windows Active Directory domain

Inter-data center connectivity

All types of hardware (networking and regular systems)

Security

Perform final Q&A checks on big customer environments before delivery

Continuously improve Professional Services methods and procedures

Upgrade procedures

Adjust internal technical processes

Improvement technology together with Engineering

Accept and test new products and technologies from Engineering

Technical Analyst

You will analyze the large customer environments, spot future bottlenecks and document recommendations for improvements.

Technical Skills

Work on a highly-skilled dedicated team for implementation projects. Work location in Gent

Proven technical analytical capacity

Support local and international customers during the implementation phase of the project

Provide technical support for the project manager during projects and customer meetings

Experience with an International company as senior engineer or technical manager related to projects or implementations

Strong written and verbal communications skills

Proven coaching experience

Proven solid understanding of the new Internet market

Excellent spoken and written English

Advanced and in-depth Unix knowledge with a proven track record for both Linux and Solaris.

Advanced Windows knowledge with a proven track record

Advanced TCP/IP knowledge (IP,TCP,ICMP) and familiar with routing protocols

Advanced experience with firewall software

Advanced experience with load balancing and VPN equipment

Upgrades our products via engineering and makes functional requirements proposals

React quickly on security issues

Personal Skills

A team player and technical coach

Conceptual thinker and capable of making technical analysis

Capable of working in a fast paced and rapidly expanding environment

A fast learner

A dynamic self-starter (high potential)

A flexible and organized person

Able to work independently

Stress-resistant